FAQs


Do I need to re-confirm my airline booking?


No, once your flight is booked, you do not need to reconfirm it. As soon as the booking process is complete, we will send you an email with details of your confirmed booking. This email contains the information you will need to check in for your flight.
We also recommended that you familiarize yourself with the terms and conditions on your e-ticket as this relates to airline policy.
If you don't see a confirmation, give us a call at 9714 4329134/35, or email our Customer Support at support@tripsymphony.com

How do I cancel a hotel reservation?

Hotel cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Check the hotel cancellation policy when you book. If changes to your pre-paid reservation are allowed, any changes to a pre-paid reservation are only permitted as a cancellation and booking of a new reservation. Please bear in mind that while TripSymphony does not charge fees for changes or cancellations, depending on the rate plan, some hotels may impose non-refundable rate plans or fees that TripSymphony is required to pass along. Such fees are highest when cancellations occur within 48 hours of your scheduled travel dates.

How do I cancel a flight reservation?

If you booked your flight ticket with TripSymphony and need to cancel your booking, please call our help line on 9714 4329134/35. TripSymphony Customer Service is available from 08:00 to 20:00, 7 days a week. Please note that if your flight is non-refundable, you will not receive a refund. In addition to any airline refund charges, TripSymphony will impose an AED30 processing charge.


To review the airline's rules and regulations associated with your ticket, go to your online itinerary.

How do I change a flight reservation?

If your travel plans change and you need a different flight than what you originally booked, please consider the following:

1. The airlines will assess a fee for most changes to your flights. The change fee varies, but a typical change fee is AED100 to AED200 or equivalent. This fee will be passed on to you.
2. When changing your reservation, the new flights selected must be on the same airline. It may be helpful to familiarize yourself with the alternative flights.
3. If there are differences in the airfare between the flights originally booked and the new flights selected, the difference will be charged to you.
4. Most airlines do not allow changes to the names of the travelers originally booked without incurring a change fee.
If you want to change your flight arrangements, call TripSymphony on +971 4 4329134./35. Customer Support is available from 08:00 to 20:00, 7 days a week.

If I need to cancel my flight, will I be credited or refunded?

Before you make any changes to your reservations, check the airline rules and restrictions that apply to your flight; they will be listed with your itinerary online. These rules are outlined in the Rules & Restrictions link below your flight information. As a general guide, most airline reservations are non-refundable, and some airlines do not allow any changes to booked reservations. Most airlines do not allow exceptions to their rules and restrictions.
Some airlines will issue a flight credit for future travel. These credits are usually valid for one year after the date of issue and can only be used by the traveler on the original ticket on the original airline. Our customer service representatives can tell you what rules and restrictions apply to your flight credit, including the airline change fee per ticket, and any additional fare you may be charged.
If your flight reservation allows for a refund, TripSymphony will process the refund the day you cancel your reservation. The time it takes to post the refund to your credit card account depends on the airline and your credit card company.

How do I get a boarding pass?

Your boarding pass will be issued when you check in for your flight online or at the airport.
• Check-in online, up to 24-hours before your flight departure, and print out your boarding pass at home or when you arrive at the airport. To check-in online, you will need the airline confirmation code, a 6 digit alphanumeric code (e.g. L84RTL) available in your itinerary. Please note this is not your TripSymphony itinerary number. Certain airlines allow you to look up your reservation with your traveler name and the credit card used to book the flight.
• Airport Check-in: You can receive a boarding pass from a check-in kiosk or the check-in agent when you arrive at the airport.

Airline General Policy

Airline Rules, Itinerary Changes and Price Changes: Airline tickets available through this Site are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time – schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries. TripSymphony endeavors to publish and maintain accurate prices and information for its airline services. Airlines provide us with the price and other information related to these services. In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from an airline, TripSymphony and/or the airline retain the right to refuse or cancel any Requests placed for such service. TripSymphony and/or the airline shall have the right to refuse or cancel any such Requests whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect airline information, TripSymphony and/or the airline will promptly issue a credit to your credit card account in the amount of the charge. In the event that an airline publishes a fare at one price and later determines not to honor that fare at that price, TripSymphony is not responsible and cannot honor the price that was originally listed by the airline. Only the airline can determine whether or not to honor the miss-stated price.

Airline Baggage Policy

Baggage and Other Ancillary Airline Fees: The airlines may require you to pay additional fees at the airport for certain services and/ or if you exceed certain limits as dictated by the airline, such as the number of bags or weight allowed, and some airlines do not offer a free baggage allowance.